Knows your business
Indy understands your products, plans, policies, processes, and customer context — so every answer reflects what is actually true for that customer, not a generic script.
A digital coworker built on Clar.OS
Indy. Your AI Customer Experience Agent
Indy brings your customer experience expertise into an AI agent — learning your products, policies, processes, and customer context to deliver accurate answers, take action, and resolve issues across every channel.
What Indy does
The intelligence behind every interaction.
Indy combines customer context, business knowledge, and operational access to deliver accurate answers, complete actions, and seamless experiences across every channel.
Resolves end to end
Indy takes action across your systems — looking up orders, applying policies, and resolving routine requests directly in the conversation instead of creating another ticket.
Collaborates with humans
When human judgment matters, Indy brings your team the full customer context, history, and reasoning — so conversations continue without customers repeating themselves.
Capabilities Indy brings
Customer experiences, not just conversations.
Real customer conversations, personalized actions, and seamless resolutions across every channel your customers use.
Autonomous resolution
Understands customer intent, retrieves account context, and takes action across your systems — resolving requests without forcing customers through tickets or handoffs.
Resolved end-to-endCustomer requests
Enterprise-aware conversations
Grounded in your products, policies, and business rules — delivering accurate answers that stay consistent across every customer interaction.
Always groundedResponses
Persistent customer memory
Maintains customer context across chat, email, and in-app channels — preserving history, preferences, and prior interactions wherever conversations continue.
Across channelsCustomer memory
Intelligent escalation
Knows when human expertise is needed and transfers conversations with full context, reasoning, and history — enabling teams to pick up where Indy left off.
Context preservedHuman handoffs
Why you can trust it
Grounded, checked, explainable.
Grounded in your business
Indy answers from a living map of your business on Clar.OS — when your policy changes, its answers change with it.
On Clar.OSNothing moves unchecked
Refunds, changes and escalations pass deterministic checks first — consequential actions wait for your approval.
VerifiedShows its work
Every answer traces back to the policy or record it came from. Review any conversation and see exactly why Indy said what it said.
ExplainablePut Indy to work for your customers.
Tell us what your customers ask most and where support drags. We'll tell you whether Indy is ready for you yet — or just ask Indy below.